Legal notice
General Terms and Conditions for BYND STUDIOS
1. Applicability
1.1. These General Terms and Conditions apply to all offers, orders, and agreements of BYND STUDIOS.
1.2. By placing an order, you agree to these terms and conditions.
2. Offers and Prices
2.1. All offers are non-binding and subject to availability.
2.2. Prices are inclusive of VAT but exclusive of shipping costs.
2.3. BYND STUDIOS reserves the right to change prices and correct any errors in the prices or descriptions of products.
3. Orders
3.1. After placing an order, you will receive an order confirmation by email.
3.2. A binding agreement is established when BYND STUDIOS confirms your order via email.
4. Payment
4.1. Payment must be made using one of the payment methods offered during the checkout process.
4.2. Orders will only be processed after payment is received.
5. Delivery
5.1. BYND STUDIOS will handle the utmost care when receiving and executing orders for products.
5.2. Delivery times indicated on the website are estimates and not guaranteed.
5.3. If delivery is delayed, or if an order cannot be executed, BYND STUDIOS will inform you as soon as possible.
6. Right of Withdrawal
6.1. You have the right to cancel your order within 14 days without giving any reason. This also applies to sale items.
6.2. The withdrawal period will expire 14 days after the day you receive your goods.
6.3. To cancel, email customersupport@byndstudios.com with your order number. See our Refund policy for the steps.
7. Returns
7.1. If you cancel your order, you must return the goods to us within 14 days after the day you inform us of the cancellation.
7.2. We send you a free return label. You do not pay for returning the goods.
7.3. We refund all payments, including all shipping costs, within 14 days after you inform us of the cancellation. We may wait until we have received the goods back. This includes express shipping.
7.4. You may handle the goods as you would in a store. If they lose value because they were handled more than that, we may deduct that loss from the refund.
8. Warranty
8.1. BYND STUDIOS guarantees that the products meet the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the existing statutory provisions and/or government regulations on the date the contract is concluded.
9. Liability
9.1. BYND STUDIOS is not liable for indirect or consequential damage, unless caused by intent or gross negligence.
9.2. The total liability of BYND STUDIOS is limited to the amount you paid for the products concerned. This does not limit your statutory rights as a consumer.
10. Privacy
10.1. BYND STUDIOS respects the privacy of all users of its site and ensures that personal information provided by customers is treated confidentially.
11. Disputes
11.1. Contracts between BYND STUDIOS and the customer to which these General Terms and Conditions apply, are exclusively governed by Dutch law.
11.2. Any disputes arising out of or in connection with these terms and conditions shall be submitted to the competent court in the Netherlands.
Contact Information:
BYND STUDIOS
Woestduijnstraat 19
1335 TR, Almere, Flevoland
Email: customersupport@byndstudios.com
Chamber of Commerce (KvK): 93595972
VAT number: NL005029928B39
Complaints Procedure
At BYND STUDIOS , we strive for 100% customer satisfaction. If you are not satisfied with a product or our service, we would like to hear from you so that we can provide a suitable solution.
1. Submitting a Complaint
1.1. You can submit your complaint via email to customersupport@byndstudios.com
1.2. Please include your name, order number, and a clear description of the complaint.
1.3. We ask that you attach any relevant evidence, such as photos or other relevant documents.
2. Acknowledgment of Receipt
2.1. After receiving your complaint, we will send you an acknowledgment of receipt by email within 7 business days.
3. Assessment of the Complaint
3.1. We will assess your complaint within 14 business days of receipt.
3.2. If additional information is needed, we will contact you to obtain the necessary details.
4. Resolution
4.1. We aim to resolve your complaint within 21 business days after assessment.
4.2. Possible resolutions may include:
- Replacement of the product.
- Refund of the purchase price.
- Repair of the product.
- Another suitable solution in consultation with you.
5. Dissatisfied with the Handling?
5.1. If we cannot resolve your complaint together, you can submit the dispute to the competent court in the Netherlands.
6. Contact Details
BYND STUDIOS
Woestduijnstraat 19
1335 TR, Almere, Flevoland
Email: customersupport@byndstudios.com
We value your feedback and view your complaint as an opportunity to improve our services.
